A: Vaseline® products are sold in grocery stores (such as Woolworths, Coles, IGA & Franklins), chemists and variety stores (K-Mart, Big W and Target) all over Australia. Although we would like each of our products to be available in all stores, shelf space and consumer demand sometimes limit the number of items a retailer is willing to carry. If you are having trouble finding a Vaseline® product, please call our tool free number 1-800-061-027 (Australia) or 0800-108-806 (New Zealand).

A: For the most current product information, please click here.

A: Frequently, Vaseline® conducts promotions for consumers to receive samples. Please visit www.vaseline.com to see if Vaseline® currently has a sampling program occurring.

A: Your Vaseline® products remain at their optimum quality and freshness for at least 2 years when stored at room temperature.

A: Our first priority is to our consumers and, where required by regulators for safety reasons, we carry out limited tests on some ingredients and foods to ensure our products are safe and suitable for their intended use. However, we will not use animal testing when we have available either an accepted alternative test or other information that allows us to sufficiently evaluate safety. We will continue our work for alternative methods by participating in industry and scientific programs, and we will continue to support legislation that promotes the elimination of animal testing through the development of alternative methods.

A: Because we recognise the importance of preserving natural resources, Vaseline® and Unilever are engaged in a series of programs designed to address a number of issues concerning the environment. These issues range from biodegradability to recycling. Our company actively participates in industry-wide coalitions and trade associations which are working toward solutions to solid waste problems. We have established a centre devoted entirely to the development and testing of new packaging materials and concepts. Company efforts to reduce solid waste include recycling projects, packages which can be recycled and use of recycled materials. Our scientists are also conducting studies on a broad range of product formulas and ingredients to ensure their environmental compatibility.

A: We certainly appreciate your interest in our products and we would love to be able to accept ideas and suggestions from our consumers. However, our policy does not allow us to accept ideas or suggestions from outside the company in order to prevent any misunderstanding about the source of these ideas. Please be assured that we value your loyalty and encourage your feedback on our existing products.

A: Unscented products are formulated for use by those who prefer products without perfumes. Our unscented products do contain a small amount of masking fragrance to neutralise the natural odours of ingredients used in products. Fragrance, therefore, is listed on the package ingredient statement.

A: There are no animal products or byproducts in Vaseline® Lip products. Additionally, any product containing Glycerin and/or Stearic Acid does contain animal byproducts. Stearic Acid comes from beef tallow and Glycerin may be either synthetic or natural which is derived from beef tallow or coconut.

A: Products labeled hypoallergenic are designed to be gentle and non-irritating to sensitive skin (skin that may develop a reaction to ingredients in skin care products).

A: There is no gluten in the Vaseline® Lip Therapy products.

A: Please visit our site regularly as we are constantly updating our promotions and new offers.